Skillspad collects payments through licensed processors, so card details never touch our servers. Here's everything you need to know about how money flows through the platform.
Payment Flow
- Buyer clicks 'Buy Now' on your product
- A secure payment window opens over the page
- Buyer completes payment (card, bank transfer, or mobile money)
- Payment confirmed and buyer receives instant access
- Funds appear in your Skillspad balance
- You can withdraw to your bank or mobile money account
Transaction Fees
- Launch: 10% platform fee per sale
- Grow: 6% platform fee per sale
- Pro: 5% platform fee per sale
- Business: 4% platform fee per sale
- Enterprise: negotiated platform fee, from 3% per sale
- The platform fee is all-in — the 20% VAT is inside that percentage, not added to it
- Checkout fee (2%) added to the buyer's total, covering payment processing
- Payout charge: GHS 1 (MoMo) or GHS 8 (Bank) once per payout, not per sale — free on Business+
- No hidden fees or surprise charges
Payout Methods
- Bank Transfer: Direct to your Ghana bank account
- Mobile Money: MTN, Vodafone, AirtelTigo
- Clearing: an order becomes withdrawable 24 hours after the buyer paid
- Minimum Payout: GHS 50 of cleared balance
- You request the payout, we review it, then the transfer goes out — the payouts page shows which step you're on
- Processing Time: usually minutes once the transfer is released, up to 24 hours around bank holidays
Payment Security
- PCI-DSS compliant payment processing
- SSL encryption for all transactions
- Fraud detection and prevention
- Buyer payment protection
- Secure data storage
- Regular security audits
Refunds & Disputes
- A buyer who wants a refund contacts support — there is no self-service refund button
- Support reviews the request with you, and a SkillsPad admin issues the refund
- A refunded order reverses the credit for that sale on your balance
- Cancelling a pre-order is the one case that refunds every buyer at once, from the product's own panel
- Approved refunds usually reach the buyer within 3-5 business days
Skillspad handles all payment complexity so you can focus on creating. Every charge runs through a licensed, PCI DSS compliant processor, for you and for your buyers.