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Migration GuideAll Users
Email Templates: How to Announce Your Platform Switch to Customers
4 min read
Switching platforms? Your customers need to know. Here are professionally crafted email templates you can customize and send today.
Clear communication builds trust. Use these templates to keep your customers informed and excited about the change. For the full migration guide, visit /help/migrate-from-selar.
Key Takeaways
- Personalize with the customer's name when possible
- Send the announcement 1-2 days before or after your switch
- Include direct links to your new shop
- Mention that existing purchases are still accessible
- Keep the tone positive and exciting, not apologetic
- Follow up with a reminder email 1 week later
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